Terms of Service — DRAFT

STATUS: DRAFT for attorney review — NOT legal advice, NOT final, NOT in force. Built on

docs/research/legal-docs-outline.md §2 and the map-feature research. Every [LAWYER] needs counsel

review; every [DECISION] needs an owner decision before finalizing. English is drafted first and is

the intended controlling language [LAWYER/DECISION]; PT + ES translations are produced after

attorney sign-off (translating unreviewed legal text is wasted work). The app name is "Ganavo"

(ganavo.app, see docs/research/rebrand-candidates.md); trademark clearance remains a [LAWYER] item.

Effective date: [to be set at launch] · Last updated: 2026-07-06 (draft)

1. Who we are & what this is

Ganavo ("Ganavo", "we", "us", the "App") is a software toolset for independent

workers, service providers, and small businesses — contractors, cleaners, lawyers, bakers,

consultants, designers, tutors, and anyone who works for themselves — to create quotes and

invoices, capture jobs by voice, share documents with

their clients, and collect client acceptance. We provide tools. We are not a party to any agreement,

job, quote, invoice, or payment between you and your clients (or, where the Directory is available, between

providers and consumers). We are not your employer, agent, partner, or joint venturer, and we do not

guarantee any outcome, transaction, or payment.

2. Eligibility

You must be 18 or older, located in the United States, and able to form a binding contract. By using

the App you represent that you meet these requirements. [LAWYER: minor-use posture / COPPA.]

3. Your account

email (and, for some features, verify a phone number) to recover and secure your data.

• The App may create an anonymous account so you can start immediately; you may optionally add a backup
• You are responsible for activity under your account and for keeping access credentials secure.
• One account per person. Do not sell, share, or transfer your account.
• You may delete your account in the App at any time (Section 12).

4. The tools (quotes, invoices, clients, voice AI)

are not shared with other users. We access them only to provide and secure the service.

quote, and to translate quotes. AI output may be wrong or incomplete. Every AI-generated quote shows a

mandatory "review before sending" notice; **you are responsible for reviewing and correcting any document

before you send it.** We do not warrant AI accuracy. How voice, transcripts, and text are processed and

retained is described in the Privacy Policy.

edits are not metered. Specific limits and any paid tiers are described in-App **[DECISION — money: Phase

5; reference "your plan" generically here, do not draft price terms]**.

• Your business records are yours. Your clients, quotes, and invoices are private to your account and
• Voice & AI features. You can dictate a job and the App uses AI to transcribe and draft a structured
• Usage limits. Some AI features may be subject to usage limits under your plan. Manual quotes and

5. Client quote links, acceptance & electronic signature

and Accept or Decline it from that link.

signature, and the date/time as the client's electronic acceptance of that quote. **The agreement is

between you and your client. Ganavo provides the tool used to review and sign the quote and is not

a party** to your agreement, and makes no representation about the legal enforceability of any quote,

signature, or agreement. **[LAWYER: E-SIGN/UETA consent-to-electronic-records language; enforceability

disclaimer; whether to add an explicit "consent to do business electronically" checkbox.]**

your intended client. [DECISION: add per-quote link revocation/expiry — future.]

• The App can generate a link to a quote that you send to your client. Your client can view the quote
• Electronic acceptance. When your client accepts, the App records the client's typed name, a drawn
• The link is a bearer link. Anyone who has the link can view and respond to that quote. Send it only to

6. Payments happen between you and your client

The App does not process or hold funds in connection with quotes or invoices. Any payment, deposit,

schedule, contract, warranty, or dispute is strictly between you and your client. If and when in-App card

payments are offered, they will be processed by a third-party processor with the service provider (you) as

merchant of record, and Ganavo will never hold your funds — separate terms will apply [Phase 4 — Stripe].

7. Your content & license to operate the service

You own the content you put into the App (business info, logo, quote/invoice text, photos, client details).

You grant us a limited license to host, store, process, transmit, translate, and display that content

solely to provide the service to you (for example, rendering your quote to your client, or transcribing

your voice note). You represent that you have the rights to the content you upload, including any photos,

and that it does not infringe others' rights or violate law.

8. Acceptable use

Do not: (a) use the App for unlawful, fraudulent, infringing, harassing, or deceptive purposes; (b) upload

content you lack rights to; (c) impersonate a person or business; (d) attempt to breach security, access

other users' data, scrape, or circumvent rate limits or moderation; (e) misuse the AI features to generate

unlawful content; or (f) use the client-link/acceptance feature to misrepresent what a client agreed to.

9. Directory (if and when available)

The public business Directory is not part of every release. These terms apply only if you use it. If you

create a public listing, additional Directory Listing Terms and, for ratings, a **Ratings & Reviews

Policy** apply and are incorporated by reference. In summary:

must hold required licenses — we do not verify licenses, insurance, or identity and you attest to

them. [LAWYER: exact non-verification disclaimer; regulated-trade + "notario" language.]

external links). We are not part of those interactions. There is no in-app messaging.

website or social media. You must have the rights to any photo you upload (Section 7), and links must

point to your own or your business's pages. Links open to third-party sites we don't control; we may

scan them for safety but do not endorse or guarantee them, and an **interstitial warning is shown before

you leave Ganavo. Following an external link is at your own risk. [LAWYER: Section 230-consistent

phrasing; do not draw legal conclusions about linked content.]**

location is used only for a one-time search, never tracked or stored as history (see Privacy Policy).

[DECISION — revisit if this changes].

• You list your own business (as owner or authorized staff) with truthful information; regulated trades
• Browsing is anonymous; contact between consumers and providers happens off-platform (call, email,
• Photos & links on a listing. A listing may include a profile picture, work photos, and links to a
• Location you share for a listing is a city/county area, never a street address, and consumer
• Ranking is by distance, ratings, and profile activity/completeness; no paid placement

10. Moderation, reporting & enforcement (Directory content)

when you create or edit it. Reviews protect the community and quality.

listing being removed and human review.

or your business records** — your quotes, invoices, and clients remain yours. Account-level termination is

reserved for narrow, serious causes (e.g., fraud, repeat infringement, safety).

reports go to our safety inbox for review. **[DECISION: publish an appeal path + response-time

commitment (research suggests a 24-hour target) before this is final.] [LAWYER.]**

• Listing content (text and photos) is reviewed for safety — by automated screening and human review —
• Two-and-done: if content is flagged, you get one chance to fix it; a second flag results in the
• **A listing removal or ban affects your PUBLIC LISTING only. It does NOT delete or lock your CRM account
• Reporting: you can report a listing or rating (including a "this is my business" impersonation claim);
• We may remove content or suspend access to comply with law, protect users, or enforce these terms.

11. Prohibited categories & third-party links

Certain uses are not allowed (for example, soliciting rideshare/TNC pickups outside a licensed platform).

External links you post or tap open third-party sites we don't control; we may scan links for safety but

do not guarantee them, and an interstitial warning is shown before you leave. **[LAWYER: prohibited-category

list; Section 230-consistent phrasing — never a legal conclusion.]**

12. Account deletion

You can delete your account in the App. Deleting removes your profile and, if present, your public

listing and CRM data, subject to limited retention required by law or for security/anti-abuse. **Ratings you

authored (if any) are retained and re-attributed to a former user**, so deleting an account cannot be used to

erase honest feedback about others. [LAWYER: retention exceptions; ratings-persistence disclosure.]

13. Disclaimers

THE APP AND ALL CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, express

or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not

warrant AI output, the accuracy or legality of any listing, the identity/licensing/insurance of any

business, or that the service will be uninterrupted or error-free. [LAWYER: MA consumer-law carve-outs.]

14. Limitation of liability

To the maximum extent permitted by law, Ganavo will not be liable for indirect, incidental, special,

consequential, or punitive damages, or for lost profits, data, or goodwill; and our total liability for any

claim will be capped [LAWYER: cap amount/mechanism; MA law].

15. Third-party content & responsibility

The App may host content provided by users (listings, ratings, quote content). Users are responsible for the

content they provide. We are not responsible for the conduct of, or agreements between, users, service

providers, and their clients. **[LAWYER: phrasing consistent with platform-liability principles; avoid legal

conclusions.]**

16. Subscriptions & purchases

If paid plans are offered, they may be sold as Apple App Store / Google Play in-app purchases and are

subject to the applicable store's terms; prices, tiers, renewal, and refunds will be disclosed at purchase.

[DECISION — money: Phase 5. Do not draft price/renewal terms until decided.]

17. Governing law & disputes

These terms are governed by the laws of the Commonwealth of Massachusetts, without regard to conflict-of-

laws rules. [DECISION + LAWYER: arbitration clause + class-action waiver — yes/no; venue.]

18. Changes to these terms

We may update these terms; we will post the updated version with a new "Last updated" date and, for material

changes, provide notice in-App (and by email where available). Continued use after changes take effect means

you accept them.

19. Contact

Questions about these terms: [support/legal email — one of the Resend-backed inboxes] **[HUMAN: set the

address.]**

Open items carried from the outline (block finalizing, not drafting)

[LAWYER] full review · controlling language [DECISION] · moderation-appeal SLA [DECISION] ·

arbitration/class-waiver [DECISION+LAWYER] · liability cap + MA carve-outs [LAWYER] · prohibited-category

list [LAWYER] · subscription terms [DECISION — Phase 5] · support/legal address [HUMAN] ·

trademark clearance for "Ganavo" [LAWYER].